Refund policy

At HI WINDSOR, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review the following Return & Refund Policy before submitting a return request.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet all of the following requirements:

  • Items must be unworn and unused.
  • Items must not have been washed, altered, or damaged.
  • Items must be in their original condition.
  • Original tags should remain attached.
  • Items must be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.
  • Items should be returned in their original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with the hygiene liner removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse, improper care, or normal wear

How to Request a Return

Please contact our Customer Support Team before sending any item back.

Email: contact@hiwindsor.com

When submitting your request, please include:

  • Order number
  • Full name
  • Email address used for the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos of the item, if applicable

Once your return request is reviewed and approved, our Customer Support Team will provide you with the appropriate return instructions and return address.

Please do not send your return to our business correspondence address unless specifically instructed to do so.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

Unless the item received is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.

Original shipping fees are generally non-refundable.

We recommend using a shipping service that provides tracking information, as HI WINDSOR is not responsible for returns that are lost in transit before reaching our designated return location.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A brief description of the issue

Our Customer Support Team will review the information and work with you to find an appropriate solution.

Refund Processing

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved:

  • The refund will be issued to your original payment method.
  • Refunds are generally processed within 5–10 business days after the return has been approved.
  • Your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must generally be submitted within 12 hours of placing the order.

Once an order has entered processing or has been shipped, we may no longer be able to cancel it. In such cases, you may need to follow our standard return process after delivery.

Additional Information

Please keep the following in mind:

  • Return requests must be approved before items are shipped back.
  • Items returned without prior approval may be refused.
  • Items that have been worn, washed, altered, stained, or damaged may not qualify for a refund.
  • Please package your return securely to help prevent damage during transit.
  • HI WINDSOR reserves the right to refuse returns that do not meet the requirements of this policy.

Return Address

Our business address is provided for business correspondence only and is not our return warehouse.

Please contact our Customer Support Team before sending any return to receive the correct return instructions and return address.

HI WINDSOR
817 W Palo Verde Dr
Phoenix, AZ 85013
United States

Business Correspondence Only – Not a Return Address

Contact Us

If you have questions about returns or refunds, please contact:

HI WINDSOR
📧 contact@hiwindsor.com

Our Customer Support Team will respond within 24–48 business hours, Monday through Friday.

Thank you for choosing HI WINDSOR. We appreciate your trust and will do our best to make every return or refund experience as simple and straightforward as possible.