Let's Talk

Thank you for choosing HI WINDSOR.

We’re here to make your shopping experience feel easy, personal, and enjoyable. Whether you have a question about an order, need help with sizing, or want to learn more about one of our dresses, our Customer Support Team is happy to assist.

Get in Touch

Customer Support Email

📧 contact@hiwindsor.com

We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.

For questions about an existing order, please include your Order Number so we can assist you more efficiently.

How We Can Help

Our team can assist with:

  • Order Status & Tracking
  • Shipping Information
  • Returns & Refunds
  • Product Details
  • Size & Fit Guidance
  • Payment Questions
  • Website Support
  • General Inquiries

Business Information

HI WINDSOR

817 W Palo Verde Dr
Phoenix, AZ 85013
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before sending any return to this address.

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

Messages received outside business hours will be answered on the next available business day.

Before You Contact Us

To help us resolve your question more quickly, please include:

  • Full Name
  • Email Address
  • Order Number, if applicable
  • A clear description of your question
  • Photos, if contacting us about a damaged, defective, or incorrect item

A Note From HI WINDSOR

We’re always happy to hear from you. From finding the right fit to following up on an order, our goal is to make every part of your HI WINDSOR experience feel simple and effortless.

💐 HI WINDSOR — Your style, your moment, your way.